Support Unit

Brief Description of ICT Support Unit

As ICT support unit we provide technical support and assistance for users of computer

infrastructure and web technologies through the followings ways:

• Enter commands, using computer terminal, and activate controls on computer
• and peripheral equipment to integrate and operate equipment.
• Deal with the day to day issues of maintaining a trouble free environment for
• effective use of ICT equipment.
• Providing support to staff and students to overcome any difficulties they may be
• experiencing e.g. printer failure, poor pc performance, etc.
• Monitor the system for equipment failure or errors in performance.
• Notify supervisor or computer maintenance technicians of equipment
• malfunctions.
• Maintains client confidence and protects operations by keeping information
• confidential.
• Contributes to team effort by accomplishing related results as needed.
• Supervise and train peripheral equipment operators and computer operator
• trainees.
• Resolves user problems by answering questions and requests
• Update the Senior Network Manager of any potential/serious issues or problems
• that need attention.
• Perform daily checks on all ICT equipment to ensure it is in acceptable working
• order.
• Maintain computer peripheral equipment such as scanners, printers, smart
• boards, and projectors; ensure that these are prepared and ready to be used.
• Attend meetings when required.
• Undertake training as required to enable work to be carried out to a high
• standard.
• We provide support services such as student online registration, checking of
• results online, printing of works for staff, students and other customers, e-mail,
• web browsing, advertising, publications, announcements, networking with various
• social media.