Directorate of ICT

Support Unit

Head of Unit Support

Support Unit

Brief Description of ICT Support Unit

As ICT support unit we provide technical support and assistance for users of computer

infrastructure and web technologies through the followings ways:

  • Enter commands, using computer terminal, and activate controls on computer
  • and peripheral equipment to integrate and operate equipment.
  • Deal with the day to day issues of maintaining a trouble free environment for
  • effective use of ICT equipment.
  • Providing support to staff and students to overcome any difficulties they may be
  • experiencing e.g. printer failure, poor pc performance, etc.
  • Monitor the system for equipment failure or errors in performance.
  • Notify supervisor or computer maintenance technicians of equipment
  • malfunctions.
  • Maintains client confidence and protects operations by keeping information
  • confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Supervise and train peripheral equipment operators and computer operator
  • trainees.
  • Resolves user problems by answering questions and requests
  • Update the Senior Network Manager of any potential/serious issues or problems
  • that need attention.
  • Perform daily checks on all ICT equipment to ensure it is in acceptable working
  • order.
  • Maintain computer peripheral equipment such as scanners, printers, smart
  • boards, and projectors; ensure that these are prepared and ready to be used.
  • Attend meetings when required.
  • Undertake training as required to enable work to be carried out to a high
  • standard.
  • We provide support services such as student online registration, checking of
  • results online, printing of works for staff, students and other customers, e-mail,
  • web browsing, advertising, publications, announcements, networking with various
  • social media.

Our Staff

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Department Contact Info

Bachelor Of Science in Business Administration

1810 Campus Way NE
Bothell, WA 98011-8246


Mon – Fri 9:00A.M. – 5:00P.M.

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